We are looking foran ASB Officer to join our sector leading ASB service in our Housing team here at Southern Housing.
These are permanent positions working 35 hours per week. This is a hybrid role based at our London office, Farringdon (to be agreed with the Head of Region) 2-3 days a week.
Why Join Us?
Southern Housing strives to make a significant impact as an organisation, as we’re committed to building communities, not just homes. Our vision is to create places where everyone has a safe home they’re proud to live in.
Our unique culture sets us apart, emphasising the values that drive our mission and the meaningful impact we have on our residents. This is an exciting time to join Southern Housing and we’ll support you with excellent benefits, including generous annual leave and pension scheme, which are detailed below under ‘what’s in it for you’.
The Role
Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.
Responsibilities Include
* Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
* Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
* Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
* Maintaining high standards of case management and support teams through supervision.
* Keeping meticulous records of all actions, discussions, and decisions.
What You’ll Need
* Experience in ASB case management, preferably in social housing.
* Excellent communication skills across various channels.
* Teamwork skills to deliver excellent service in a challenging environment.
* Experience with equality and diversity issues, including Equality Impact Assessments.
* Professional curiosity to identify residents with support needs.
* Ability to manage resilience in a challenging environment.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: 31st March 2026 at 23:59
Shortlisting from: 1st April 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications #J-18808-Ljbffr