Job Description
La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.
There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.
Working in hospitality is vibrant, flexible, and no two days are ever the same!
We have an exciting new role to join our growing team.
We are looking for a Conference & Banqueting Manager to greet and welcome prospective, current customers and residents of the hotel and to ensure the individuals safety and comfort at all times. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Hotel as a whole.
About The Role
La Mon Hotel and Country Club
Job Pack – Conference & Banqueting Manager
The Role and Duties
The C&B Manager will have overall responsibility for the management and the day to day operation of the Conference & Banqueting Department while contributing to the overall achievement of business goals; ensuring consistent standards of service are maintained.
The C&B Manager will contribute to the profitability of the business through the management of the team and maintaining effective cost control. They will create an environment where the team are motivated and encouraged to maximize sales and revenue.
The C&B Manager will oversee all C&B operations to ensure the overall economic and service goals for the Hotel are delivered consistently at all times.
Qualifications and Skills required
Candidates will have experience of working at a similar level within a similar operation and will have a good working knowledge of setting up, functions weddings, parties, conferences, etc. including the running and closing down of such.
This is a hands-on role requiring strong leadership skills where you will need to be confident in meeting customer/guest expectations and managing a team of staff.
You will be able to demonstrate management of meeting business critical deadlines with professionalism and composure whilst working under pressure in an often fast paced environment.
You will preferably be qualified to NVQ level 5, or similar, and experience of training staff would also be advantageous to the Hotel.
If you are able to deliver customer service to a high standard, communicate effectively with clients and colleagues and have exceptional attention to detail then we would like you to join our team.
This is a shift- based role, working 48 hours per week, including early starts, late finishes and weekends.
You will also be required to be physically able to carry out the role as there can be heavy lifting and moving of equipment involved in organising some events.
Job Description Job Title: Conference & Banqueting Manager Contract: Full time, permanent Hours: 48 hours per week (to be worked flexibly 5 days from 7) Salary: Negotiable
Responsible to: Directors
Responsible for: Managing a team across Conference & Banqueting Operations
Purpose of job: Overall responsibility for the operational management of all conferences, events and functions, ensuring high customer satisfaction, high standards whilst adhering to all health and safety protocols.
Ensure correct staffing levels, whilst being mindful of maximising revenues and achieving budgeted profits.
Duties of the Post:
1. To manage and lead the operations team, ensuring that there is clear communication at all times.
2. To liaise with the Sales & Events Department ensuring all guest requirements are met during the running of any events.
3. Report to the Operations Manager and work with him/her to ensure preparedness.
4. To ensure that all Conference & Banqueting (C&B) employees are following the grooming policy correctly.
5. Offer professional and courteous service to guests.
6. To be fully aware of Licencing Laws and regulations ensuring that these are adhered to at all times.
7. Responsible for security in all areas and that team members are fully appraised the importance of this, including management of tills.
8. To manage and facilitate the setup, running of and close down of all C&B events.
9. To ensure the safe keeping and storage of all hotel owned or hired equipment.
10. To ensure that function rooms, bars and cloakrooms are clean and well maintained and that all glassware, crockery and table settings/decorations are appropriately stored.
11. To be readily available at all times to deal with customer queries, problems or complaints.
12. In liaison with the Head Chef and Operations Manager, to ensure that food and beverage gross profit is achieved in line with budget.
13. To ensure that monthly stock takes are conducted.
14. To carry out regular checks of all C&B areas for maintenance, repairs or redecoration, ensuring that these are actioned in a timely manner.
15. To hold at least one performance appraisal per year with all members of the C&B Operations team, identifying areas of strong performance, development and training needs.
16. To ensure the team are knowledgeable about the facilities and products within the Hotel and are proactive in the sale of these to guests.
17. To carry out inductions and orientations, and performance reviews (PCRs) in line with the expectations of the company.
18. To ensure that all the C&B operations team are fully trained including company induction, health and safety, food safety, fire safety, allergen and food and beverage SOP’s in line with company expectations including any required weekly and monthly training.
19. To carry out hotel Duty Management as and when required.
20. To attend Management Meetings as required including weekly HOD meeting.
21. To ensure accurate and timely submission of all reports and administrative work including management of rotas for staff, and risk assessments.
22. To manage the holiday process for the C&B operations team ensuring that holidays are taken so as not to effect demand.
23. To ensure that company Health, Safety and legal are maintained in all areas.
24. To take responsibility for own personal development by attending training sessions and meetings when required and to operate in line with the training or information received.
25. To monitor trends within the industry and make suggestions how these could be implemented.
26. To undertake any reasonable duty as requested by the Directors or their designate.
These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances and do not form part of the contract of employment.
Skills Needed
Relationship, Servicing, Hospitality, People
About The Company
La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.
With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.
Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.
Company Culture
La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.
With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.
Desired Criteria
Required Criteria
* Have min 2 year experience as a duty manager or similar management role, within the Hospitality Industry
* Knowledge of cash & stock management
* Knowledge of Health & safety procedures
* Strong organisational skills.
* Hands on approach, with can do attitude
* Availability to work in shifts including weekends & evenings
* Be personally motivated & Can lead and motivate a team
* Have great management & communication skills
* Have a passion for their role within the Hotel
* Have a mature and pleasant manner for dealing with customers and team members alike
* Need transportation due to location
Closing DateWednesday 2nd July, 2025