IT Technical Analyst
Location: Leeds/Hybrid Working
Type: Permanent
Role Overview
The IT Technical Analyst is responsible for evaluating, understanding, and analyzing technology systems and services. The role involves identifying areas for improvement and providing analytical support to drive the implementation of IT systems through our delivery towers that meet organizational goals and optimize business processes.
The analyst gathers feedback from sources such as PMs, BAs, Engineers, Scrum Masters, Architects, and Developers to assist in designing and implementing systems and troubleshooting issues. This role bridges the gap between business needs and technical solutions, requiring strong analytical skills, technical knowledge, and effective communication to translate complex technical concepts into actionable insights for stakeholders.
Key Responsibilities
* Gather and analyze feedback to improve IT systems and processes.
* Collaborate with cross-functional teams to design and implement technical solutions.
* Troubleshoot and resolve technical issues efficiently.
Qualifications and Skills
* Knowledge of IT management practices and certifications such as ITIL, Agile, DevOps, SRE.
* Strong technical understanding of IT infrastructure, databases, data management, programming languages, integration layers, and relevant software applications.
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