Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12 countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. It starts here. Have a global impact on the world of payments. Paysafe is a global payments platform powering digital commerce worldwide. As a Product Manager focused on chargebacks, you will personally drive the strategy, requirements, and optimization of our chargeback and dispute resolution capabilities. You will serve as the functional expert for chargebacks—shaping roadmap priorities, analysing trends, partnering across internal teams, and delivering solutions that reduce losses, improve operational efficiency, and enhance customer experience. This role is ideal for a hands ‑ on product manager who thrives in complex payments environments and enjoys deep ownership without people ‑ management responsibilities. This role is based in our London office and follows a hybrid schedule requiring three days onsite each week. What Paysafe stands for: Being open and honest. Keeping focused. Operating with Courage. Pioneering the future. Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. How we work: We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. Key Responsibilities: Product Strategy & Vision Develop and maintain the product vision, strategy, and roadmap for chargeback and dispute management solutions. Conduct market research, analyze scheme rule changes, and monitor regulatory developments to inform product direction. Build business cases and propose new initiatives that drive revenue, reduce losses, and increase operational efficiency. Identify growth and monetization opportunities within the chargebacks portfolio using a highly entrepreneurial approach. Product Execution & Delivery Translate business needs into detailed user stories, acceptance criteria, and prioritized backlogs. Collaborate closely with Engineering, Design, Architecture, Risk, Compliance, Legal, and Operations to deliver enhancements. Contribute to process automation and AI‑driven solutions that improve dispute resolution, representments, and fraud mitigation. Coordinate cross‑functional readiness and support go‑to‑market activities for chargeback‑related releases. Customer & Stakeholder Engagement Act as the primary subject matter expert for chargebacks, representing customer and merchant needs across the organization. Engage with internal teams (Sales, Merchant Services, Account Management, Customer Support) to gather insights and validate requirements. Support merchant discussions and internal enablement by explaining chargeback processes, rules, and product capabilities. Provide training and knowledge-sharing to internal partners on best practices and product functionality. Performance & Optimization Monitor KPIs such as chargeback win rates, dispute cycle time, fraud mitigation effectiveness, and operational throughput. Use data and analytics tools (e.g., SQL) to identify trends, root causes, and optimization opportunities. Analyze financial impacts, including revenue uplift and cost savings, in partnership with Finance. Conduct post‑launch reviews to assess feature performance and recommend future improvements. Compliance, Risk & Regulatory Alignment Ensure all product changes adhere to relevant scheme rules (Visa, Mastercard, AMEX, NACHA), regulatory frameworks, and internal policies. Partner with Risk, Legal, and Compliance to address rule changes, liability considerations, and emerging fraud patterns. Support alignment with issuing/acquiring chargeback responsibilities and BIN sponsorship models. What we’re looking for: 5 years of product management experience in payments, fraud, risk, or chargeback management, required. Deep understanding of chargeback and dispute resolution processes across major schemes. Experience engaging with acquirers, processors, merchants, or networks. Familiarity with chargeback automation technologies, AI‑driven fraud solutions, and dispute analytics. Strong analytical skills with experience using SQL or similar tools to drive insights. Experience writing user stories and working with Agile development teams. Strong problem‑solving, communication, and stakeholder‑management skills. Entrepreneurial mindset with strong personal ownership and accountability. Bachelor’s or Educational degree in Business, Computer Science, or related field, required; or additional experience in lieu of education, required. A hands‑on, data‑driven approach with a focus on execution and continuous improvement. Ability to simplify complex regulatory and operational processes for diverse audiences. Strong ownership mentality and comfort operating independently in a fast‑paced environment. Curiosity, collaboration, and a passion for building scalable, intuitive dispute management solutions. Nice to have: Experience in prepaid, card issuing, or acquiring. Knowledge of EMV 3DS, PSD2, and global regulatory frameworks affecting chargebacks. Understanding of BIN sponsorship models and related liability shifts. A snippet of what you’ll get in return: Make your day work for you with our flexible working hours. You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year. Enjoy social events on our roof top terrace with views onto St Pauls Cathedral. Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels. Start your day with a free breakfast, fresh fruit and snacks. Take a breather in our dedicated wellbeing room. Spend time with those important to you with our enhanced paid family policies. Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet. Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country. Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology. Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn. Give back to the community with four paid charity days. Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday. Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more. What to expect next: Phone screen with Talent Acquisition. Video interview with the Hiring Manager. Video interview with the SVP. Final HR interview with Talent Acquisition. If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers. Equal Employment Opportunity Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.