As a Training Centre Administration Apprentice, you will be an integral part of the team with responsibility in assisting with the day‑to‑day management of the Centre. You will provide support for the admin team to include processing e‑mails, paperwork, answering telephone enquiries and assisting with room and course bookings.
Wage: £15,600 for your first year, with potential increase depending on age.
Hours: Monday–Friday, 8:30 am – 4:30 pm (half hour unpaid lunch break). Working times to be confirmed at interview. Approximately 37 hours 30 minutes per week.
Duration: 1 year 6 months.
What'you'll do at work
* Data processing of customer information, maintaining client confidentiality at all times
* Regular use of telephone systems for liaison with staff and customers
* Management of room bookings and assisting with diary management
* Assisting with course preparations and AM2 assessment centre bookings
* Meeting/greeting customers and supporting the main reception and administration areas as required
* Providing general support to the operations team and management as required
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
* Full Business Administrator Standard - Level 3
* On the job training/support in the workplace as necessary
* Remote training every month backed up by regular site visits
* College attendance/support available monthly if required
* Employer to offer dedicated training time to support off‑the‑job training requirements
Requirements
GCSE in maths (grade 9‑4/A*‑C).
Skills
* Analytical skills
* Initiative
Other requirements
Due to the nature of the employment the successful candidate will have to sign a confidentiality agreement as part of the employment start process and will be discussed at interview.
After this apprenticeship
Possibility of progression options including full‑time employment or a further qualification opportunity for the right candidate, upon successful completion of the level 3 apprenticeship.
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