OneAPPS (www.oneapps.com) is a Technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Role: Desktop Support Engineer
Duration: 1- 2 years (Full time)
Location: Canary Wharf, London
Experience level required: 1- 5 years
Job Description:
* Must have have a strong background in IT support, with proficiency in both macOS and Windows operating systems.
* Install, configure, and maintain computer systems, peripherals, and software applications.
* Provide technical support and troubleshooting for hardware, software, and network-related issues for internal users.
* Provide weekends, after-hours support as needed for critical issues or system upgrades.
* Providing effective onsite technical support for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration
* IT Hardware Tech Support Engineer to provide L1/L2 support for hardware inventory and software issues on Windows and Mac OS
* Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
* Movement of new hardware, computers, phones across office buildings of the client offices
* New hardware or software installation;
Requirements:
* Proven experience in IT support roles, with a strong understanding of both macOS and Windows operating systems.
* Experience in Banks/Financial services environment is needed
* Must have experience and working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
* 2-3 years of experience in a technical ICT environment;
* General End User technology knowledge;
* End User Workspace platforms (discovery, asset management, client management);
* End User Microsoft platforms (Active Directory, Office, SCCM);
* Desktop/laptop/printer hardware
* Telephone hardware/ Meeting room hardware
* Windows 11 & macOS
* Office 365, Exchange
* Mobile phone support iPhone/iPad
* Must be willing to work in weekends
If this role sounds like you, we invite you to apply. Thanks.