Duty Manager - The Trafalgar St. James
£31,000 per annum plus upselling
At The Trafalgar St. James, we have a fantastic opportunity for a driven individual who is looking to progress their career as a Duty Manager in lifestyle and luxury hotels.
Part of Crimson Hotels,The Trafalgar St. James, Curio Collection by Hiltonis a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city.
Key Responsibilities
As a Duty Manager, you will represent the hotel and be the point of reference for all team members, as well as:
* Be the first point of contact for our guests, delivering personalised experiences by addressing each guest as a unique individual and promoting the hotel, its bars, restaurants and all other hotel services;
* Manage the needs and expectations of VIPs, long-stay guests and all other guests alike;
* Handle any specific requests or complaints;
* Act as a coordinator during an emergency, taking responsibility during fire evacuations;
* Ensure all relevant information is handed over efficiently and accurately to all those who need to be involved;
* Ensure that “fire walks” or safety checks are carried out at regular intervals both during the day and the night shifts;
* Oversee the daily operations of the hotel, including but not limited to the front desk, housekeeping, maintenance, and security, ensuring seamless coordination and exceptional service delivery.
* Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, functionality, and adherence to brand standards.
* Utilise Front Desk systems to track guest preferences, special requests, and feedback, in order to personalise guest experiences and anticipate future needs.
It is essential that the Duty Manager effectively assists in communicating, developing, and upskilling the team, whilst building great relationships with the other teams across The Trafalgar St. James. A successful DM will have a problem-solving attitude, high determination and be able to work in a team as per business requirements.
Key Requirements
The ideal candidate for our Duty Manager role is a person with a clear passion for service. You engage with guests easily and you can use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with a broad smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work day and night shifts.
Experience within a similar environment is essential as well as knowing the use of OnQ.
Shift patterns will be on 4 on 4 off.
The Trafalgar St. James
Part of Crimson Hotels, The Trafalgar St. James Hotel, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city.
Why join the Trafalgar St James Team? Benefits and perks.
As part of our team, you'll have access to a wide range and benefits, including:
* Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night.
* Health & Wellbeing Cash Plan
* Departmental incentive programmes
* Opportunities for internal career progression
* Paid birthday day off
* Professional training and development opportunities
* Discount platform for online retailers.
* Excellent service recognition scheme
* Discounts in our F&B Outlets: Rooftop and Rockwell
* Life Assurance Scheme
* Pension Scheme
* Complimentary meals on duty
* Dry cleaning and laundry services
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.
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