PURPOSE OF THE ROLE Cisilion is a Cisco Gold Partner and supports vast range of Cisco products and technologies. Working with Cisilion’s escalation engineers, you will be responsible for troubleshooting and solving complex customer problems on their UC systems. This role offers a career progression to the network consultancy team. KEY RESPONSIBILITIES auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Configure the Cisco Unified Call Manager to support IP Phone Features auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Create and/or delete extension mobility, music on hold, etc. auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Configure, maintain and troubleshoot Cisco Unity systems auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Monitor and manage the IP telephony network using real-time monitoring tool REQUIREMENTS Must have: auto;text-align:justify;text-indent:-18.0pt;mso-list:l0&32"> = At least 2 years’ experience of working on Cisco UC applications such as Call Manager, UNITY, UCCX and Presence auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Sound knowledge of SNMP protocol and NMS (Network Management Systems) testing auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of IP Telephony / IPT Network Management auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of configuring Cisco IP telephony devices, for example: Cisco Call Manager 7.x,8.x,9.x Cisco Call Manager Express, Cisco Unity, Cisco Unity Express, IPCC Express, Voice Gateways based on H.323, MGCP and SIP, auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> Gatekeepers, ARC, Audio IP Phones 7940 & 7960 and Video IP Phone 7985G auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of working to SLAs standards auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Knowledge of troubleshooting voice quality issues auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of using off SNMP-based Network Management systems and troubleshooting tools auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of working in reactive help-desk environment, in particular shift pattern arrangement auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Excellent customer-facing skills auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Good written and verbal communication skills auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> Nice to have: auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = CCVP certifification auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of using ‘trouble-ticket’ applications auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Experience of configuring IP SLA for monitoring auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Knowledge of Solarwinds auto;text-align:justify;text-indent:-18.0pt;mso-list:l1&32"> = Cisco experience in Security, Wireless, Routing & Switching