Homebuy Officer (Leasehold)
Location: London (Hybrid – minimum 3 days in office/on site)
Pay: £23 per hour PAYE / circa £30 per hour Umbrella
Type: Temporary, full-time
Homebuy Officer (Leasehold) – London Local Authority
We are partnering with a London local authority (client anonymised) to recruit an experienced Homebuy Officer (Leasehold) for their Home Ownership Services team. You will manage a busy caseload of Right to Buy and leasehold aftersales work across a large housing portfolio of leasehold and tenanted homes.
This role is ideal for candidates with experience as a Home Ownership Officer, Right to Buy Officer, Leasehold Officer or similar within a local authority or housing association.
Key responsibilities:
* Progress all Right to Buy (RTB) applications within statutory time frames, including valuations and appeals.
* Administer leasehold aftersales (LAS) processes for alterations, lease extensions, collective enfranchisement and freehold transfers.
* Manage formal Section 42 lease extensions, Section 13 freehold sales and voluntary lease extensions, ensuring all notices are responded to correctly and on time.
* Calculate apportionments for Rent-to-Mortgage and shared ownership leases for the sale of additional shares.
* Work closely with Property Compliance, Legal and Finance teams to ensure Landlord’s Consent and legal documentation are aligned.
* Identify and present opportunities for buy-backs, cost savings and revenue generation, and own them through to delivery.
* Draft reports, skeleton reports and briefings on RTB, LAS and legislative or policy changes.
* Support legal colleagues with deeds of postponement and transfers of equity.
* Manage all incoming calls and emails to the Homebuy phoneline and group mailbox, responding to routine and non-routine queries and complaints.
* Maintain accurate customer accounts, records and databases, and contribute to improvements in systems, processes and standard documentation.
* Represent the service at meetings, surgeries, roadshows and open days, including occasional evenings and weekends.
* Support and, where appropriate, deputise for the Homebuy Team Leader.
About you – essential:
* Experience reading and interpreting legal documents and texts (ideally in housing/leasehold).
* Experience working to and achieving challenging targets and statutory deadlines.
* Strong customer service skills, with experience of dealing with challenging customers.
* Good knowledge of affordable housing and home ownership products (e.g. Right to Buy, shared ownership, leasehold).
* Excellent written and verbal communication skills; able to explain complex information clearly.
* Strong attention to detail and accuracy in calculations and documentation.
* Confident IT user with good MS Office and general ICT skills.
* Highly organised, able to prioritise workload, work independently and as part of a team.
Desirable:
* Experience in a commensurate housing or leasehold role within a local authority or housing association.
* Housing-related qualification (IRPM, CIH or similar) or working towards this.
Offer:
* £23 per hour PAYE / circa £30 per hour Umbrella.
* London-based hybrid role – minimum 3 days in the office/on site.
* Opportunity to use your Right to Buy and leasehold expertise in a large, high-profile London local authority setting.
To apply, please submit your CV as soon as possible. Shortlisting and interviews will be conducted on a rolling basis.