Job Description
We're looking for a User Researcher to join our Consumer Services function at Experian. You'll join a small but perfectly formed User Research team, playing an important role in shaping the user experience across two of our product domains. You'll help us understand our customers deeply and make evidence-based decisions.
Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian.
What you'll do
* Partner with designers and product managers to identify research opportunities.
* Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to diary studies and concept testing.
* Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
* Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
* Synthesise findings into clear, actionable insights that connect directly to product outcomes and business goals.
* Champion the voice of the customer across teams, helping others see how research drives impact.
* Help evolve our research practice, operations, tools, and ways of working across domains.
Qualifications
* User research experience gained working in-house within a product team (not just agency or consultancy experience).
* Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
* Hands-on experience with qualitative methods such as such as moderated and unmoderated interviews, diary studies, card sorts.
* The ability to clearly demonstrate how your research influenced product decisions and outcomes.
* Comfort with end-to-end research, from discovery and framing problems to testing and measuring impact.
* The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
* Strong storytelling and ability to tailor communication style to suit the audience.
* A collaborative mindset: you enjoy working closely with designers, PMs, and engineers, and you know how to bring them along on the journey.
Additional Information
Benefits package includes:
* Hybrid and flexible working
* Great compensation package and discretionary bonus plan
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: E/EB9
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