Time left to apply End Date: June 30, 2025 (30+ days left to apply)
job requisition id JR25710
Who We Are:
At IMG, our Studios business uses content and technology to power the worlds passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball, and Major League Soccer. Weve built Europes best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the worlds best sporting coverage. Our facilities include four broadcast studios, fifty edit suites, and a multitude of radio, podcast, dubbing, and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative. Whether its live coverage, archive, highlights, social media, branded content, or feature films, we give the audience a front-row seat to the best sport in the world.
Who We Are:
Cingularity is a highly specialised global fibre network provider enabling premium live broadcast TV transmission. Our obsession with quality, performance, and network resilience has allowed us to deliver services for companies including Amazon Prime, Warner Brothers Discovery, and ATP Media. Cingularity was acquired by IMG Media in September 2022 to enhance IMG’s remote production capabilities through a hybrid model of fibre, satellite, cloud, and IP.
Position Overview:
We are seeking a Head of TOC to lead and transform Cingularitys 24/7 global Technical Operations Centre (TOC) into a world-class operation, ensuring flawless delivery of premium live broadcast services and fostering innovation. The role involves managing all video and network services across global networks, maintaining high standards of quality, performance, and resilience. You will drive process improvements, optimize operations, and support growth and evolving service needs for both video and network services.
Please Note:
* The role is hybrid, with time split between the office and home.
* Primary office located at 28 Hanbury Street, London, E1 6QR.
* International travel required at least once a year.
Key Responsibilities:
1. Operational Leadership & Team Management: Manage and mentor the TOC Network Engineers, oversee daily operations, staffing, training, and HR processes.
2. Service Delivery & Quality Assurance: Ensure flawless live transmissions, exceed client expectations, manage service bookings, and develop performance metrics.
3. Technical Oversight & Incident Management: Lead troubleshooting, incident analysis, develop disaster recovery plans, and participate in complex technical discussions.
4. Process Optimization & Documentation: Review and improve workflows, maintain documentation, and ensure change management adherence.
5. Technology Strategy & Implementation: Contribute to long-term technical planning, evaluate new technologies, oversee implementation, and collaborate on system architecture.
6. Vendor & Partner Management: Work with external vendors to resolve issues and evaluate new solutions.
7. Monitoring & Reporting: Use monitoring tools to proactively identify issues and develop reporting systems for clients.
Candidate Strengths:
* 5-7+ years in a technical leadership role within a 24/7 broadcast or NOC environment.
* Strong knowledge of broadcast workflows, video/audio encoding, transmission, routing, TCP/IP networking.
* Leadership skills, strategic thinking, performance management.
* Excellent communication, problem-solving, and data-driven decision-making skills.
* Operational process development experience.
* Proficiency with Office 365 or G-Suite, especially Excel/Sheets.
* Flexibility for unsociable hours and managing live broadcast pressures.
Preferred Qualifications:
* Experience with Net Insight MSR platform, routing protocols (OSPF, BGP), fibre optics.
* Knowledge of Windows, Linux, MacOS, booking and automation systems.
* Degree in engineering, telecommunications, or related field.
* Python scripting skills.
Our Vision & Values:
Power the World’s Passion for Sport. Be Vital. Work as one. We are BOLD, PASSIONATE, DYNAMIC, AUTHENTIC, and UNITED in pursuit of excellence.
Benefits:
* Health, dental, life insurance, pension, wellness programs, and more.
* Holiday entitlement, travel schemes, subsidized meals, and tickets to sporting events.
The Process:
Application review, interviews (virtual and in-person), and notifications of success or non-success.
About Us:
IMG is a global sports marketing leader working with top federations and brands, part of TKO Group Holdings, Inc.
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