About The Role
We have an exciting opportunity to join our fast‑paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, you will be a motivated team member of 10 and provide help and support to our area managers.
Benefits
* Salary £29,658 per annum
* Rolling Shift Pattern: 2 days / 2 nights on, followed by 4 days off.
* Free on‑site parking
* 22.4 paid days holiday per year
* Full learning and support from Atlas
* Learning and development led by you: support in areas you like or want to learn more about
* The ability to progress your career within Atlas
* The opportunity to work amongst people who value and support each other, achieving remarkable results
* Stream – our financial wellbeing and benefits platform which provides you with real‑time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets
Responsibilities & Duties
* Allocate and schedule operatives using Time and Attendance systems (training will be provided)
* Perform quality audits, tracking and management
* Answer employee and client queries, helping to resolve issues
* Support clients who provide negative feedback
* Support client reporting requirements
* Reactive calls and periodic management
* Manage and coordinate reactive mobile cleaning technicians
* Overall client and staff issue/general enquiry management
* Perform general administration duties to meet the needs of the business
* Support other departments in day‑to‑day operations
* Receive training as needed to succeed
Qualifications & Requirements
* General computer skills
* Excellent communication skills, written and verbal
* Willingness to learn on the job
* General customer service skills, able to resolve issues with speed and accuracy
* Good computer literacy and ability to work under pressure
* Friendly, calm, professional manner when dealing with colleagues and customers
* Strong team player: share ideas, encourage and assist colleagues, communicate openly, be committed and reliable, work toward common goal of excellence
Please note that a Basic DBS check will be required for this position.
Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.
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