Job Overview
We are looking for an enthusiastic, hard‑working Receptionist/Administrator to join the Reception team at John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis. The role is 37.5 hours per week, Monday to Friday 9 am – 5 pm (non‑negotiable).
Key Responsibilities
* Receive all patients and visitors and direct them to their correct destination.
* Promote a helpful and caring attitude, ensuring all individual requirements are met and everyone is treated with courtesy and respect.
* Represent the Trust as the first point of contact in a professional and courteous manner for patients, staff, contractors and the public.
* Communicate and deal effectively with patients, relatives and visitors, including those with hearing, speech or sight impediments, and those whose first language may not be English.
* Provide advice and guidance to patients and relatives regarding appointments and outpatient services.
* Provide administrative support to the Complaints and PALS teams – including data entry, general office duties, arranging meetings, booking rooms (on quieter reception desks, not Main Reception), taking calls to the PALS service, triaging straightforward queries and escalating more complex issues to the PALS Officers.
* Ensure the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the helpdesk.
* Provide administrative services for patients, visitors and staff (directions, patient locations, services on sites, parking, security office location).
* Have local knowledge of the area and services available, give directions to people coming from outside and guide the public to other hospitals within the Trust.
* Calmly manage agitated and distressed members of the public, patients and visitors; advise them of the PALS service or the formal complaints procedure as requested.
* Be fully conversant with all reception protocols including “Department Attack Alarms” and A2 Dominion Housing guidelines.
* Be conversant with any protocols that may affect reception in the event of a Major Incident.
* Undertake personal development through training and competence development.
Key Requirements
* Reliability, flexibility and a friendly disposition.
* A well‑presented, enthusiastic, confident and capable demeanor.
* Good team member, excellent administrative and organisational skills, self‑motivated with strong attention to detail.
* Exceptional communication skills, customer service and presentation.
* Confident telephone skills.
* Excellent IT skills.
Hours and Rotation
One reception post of 37.5 hours per week. Working days: Monday to Friday 9 am – 5 pm (non‑negotiable). Rotational basis across the Trust.
Contact Information
For an informal discussion, please contact Katie Harris, Complaints and Patient Services Manager on 07881 615199 or by email at email.
Closing Date
This advert closes on Monday 11 May 2026.
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