User Researcher (SC Cleared / SC Eligible) - Consultant - Digital Excellence
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At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data, superpowered by creativity and design, all underpinned by technology created with purpose.
YOUR ROLE
As a User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.
You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.
Working at Capgemini Invent gives you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are located in London, Manchester and Glasgow. We offer hybrid working, although depending on your project you may have to travel to client locations.
As a User Researcher You Will
* Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients’ users.
* Contribute to creating better products and services that solve users’ problems and meet their needs.
* Lead the research for your team, suggesting the best approaches and methodologies to capture the right user insights.
* Plan and run qualitative studies, including remote and in‑person interviews, observations, diary studies, concept testing and usability studies.
* Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
* Consider the end‑to‑end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
* Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence‑based design decisions.
* Help to embed user‑centred design and user research best practices into teams and the wider business.
Professional Growth
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories.
* Business Development – leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
* Internal contribution – campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
* Learning & development – training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
You Will Bring Below Skills And Experience
* Hands‑on experience leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
* Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
* Currently holding an active SC (Security Check) Clearance or eligible to receive SC clearance.
* Experience working with Government Digital Service (GDS) service standards and using GDS design principles.
* Strong storytelling, communication, stakeholder management and facilitation skills.
* Experience working in multi‑disciplinary, agile teams where you’ve led the user research and influenced the design through the insights you’ve gathered.
* Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
* Understanding of a range of tools and practices for in‑person and remote research.
Ideally, You Would Also Have
* A Bachelor’s degree in Psychology, sociology, anthropology, Human‑Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
* A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
* Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS.
* Certifications in accessibility (CPACC, WAS, CPWA) or working towards them.
WHAT YOU'LL LOVE ABOUT WORKING HERE?
* You’ll gain exposure to high‑profile transformations and hands‑on exposure to leading technologies.
* Our consultants are formally trained by industry experts in consulting and client delivery. Access to a wide range of training and certifications in areas such as cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework).
* Les Fontaines: unique training environment just outside of Paris, immersing in thought‑leadership and building capabilities.
* Monthly showcases of our digital transformation initiatives, sharing knowledge and showing off the impact of technology.
* Monthly team drinks, breakfasts, and away days – a relaxed setting to connect and learn.
NEED TO KNOW
At Capgemini we don’t just believe in inclusion, we actively make it a working reality. Driven by our core values, we build environments where you can bring your whole self to work.
We aim for a positive work‑life balance, embedding hybrid working in all that we do. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is crucial; we have trained “Mental Health Champions” and invested in wellbeing apps such as Thrive and Peppy.
CSR
We’re also focused on using tech to make a positive social impact. We strive to reduce our carbon footprint and improve access to a digital world. We have been named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.
Locations: London, Manchester or Glasgow. You must be fully flexible in terms of assignment location, as roles may involve periods away from home at short notice.
We offer a remuneration package which includes flexible benefits options and a variable element dependent on grade and performance.
To commence a role, you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
Senior Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
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