Job Title: Housing Group Support Officer
Location: Bridgend County Borough
Pay Rate: £13.47 per hour
Hours: Full-time, 37 hours/week (Mon - Fri)
Role Overview
We are seeking a proactive Housing Group Support Officer to provide essential administrative and clerical support to the Housing and Community Regeneration teams in Bridgend. This is a key operational role focused on ensuring the smooth delivery of housing services, including the management of Houses in Multiple Occupation (HMOs) and the council's leasing schemes. You will act as a central point of contact for internal and external partners while maintaining the accuracy of critical housing databases.
Key Responsibilities
* Administrative Support: Providing comprehensive clerical assistance to managers and housing teams, including coordinating calendars, circulating documentation, and distributing meeting notes.
* Data & Systems Management: Maintaining and updating electronic filing systems and computerised databases, ensuring all service user records are validated for accuracy.
* Financial Administration: Handling financial data entry, budget monitoring, and reconciliation for internal audit purposes (COA reports).
* Partner Liaison: Collaborating with external partners such as Police, Probation, and Registered Social Landlords to verify service user information and arrange placements for interim accommodation.
* Internal Coordination: Working with internal departments like Building Maintenance, Sundry Debtors, and Benefits to ensure the effective upkeep of homelessness units and accurate financial record-keeping.
* Service Improvement: Assisting in the regular review of administrative procedures to ensure they remain customer-focused and efficient.
Essential Requirements
* Education: Educated to QCF (NVQ) Level 3 or able to demonstrate equivalent competence through professional experience.
* IT Proficiency: Excellent IT skills, with a specific requirement for competency in Microsoft Excel (ideally supported by an Excel-related qualification).
* Experience: Proven experience working within an administrative environment, preferably handling financial systems or local authority processes.
* Knowledge: A general awareness of housing issues and an understanding of council administrative systems.
* Communication Skills: Strong written, numerical, and verbal communication skills with a high level of attention to detail.
* Adaptability: The ability to work flexibly across the service, manage conflicting priorities, and meet deadlines under minimal supervision.
How to Apply
If you are an organized administrative professional ready to support vital community housing services, we want to hear from you.
Please contact Akhil at 01622585980 or forward your CV to my email at if you are interested to apply.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.