Overview
Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support. On offer: Competitive base salary of up to £40,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
Responsibilities
* Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
* Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders
* Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks
* Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service
* Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently
* Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions
* Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making
* Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success
Who They\'re Looking For
* Proven expertise in technical support and troubleshooting to identify and resolve issues efficiently
* Excellent customer support and service skills, with an ability to maintain professional and clear communication
* Well-developed analytical skills for diagnosing and evaluating complex technical problems
* The ability to work effectively both independently and as part of a team in an office-based environment
* Familiarity with temperature control systems is advantageous
* Relevant certifications or a technical education in engineering or a related field would be beneficial
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