Housing Implementation Consultant - End to End Repairs, Chelmsford
Join our team to make a difference in the world of social housing!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Overview
We are experiencing significant growth in our Housing Team, working with clients to upgrade, migrate, or implement our NEC Housing Management System. We are seeking Implementation Consultants specializing in our Repairs Module to enhance customer experience. This is a home-based role reporting to a Lead Implementation Consultant.
Main Responsibilities
* Provide expert guidance on implementing NEC Housing modules, focusing on Repairs, Servicing, Risk, and Mobile.
* Offer best practices and advice to current customers.
* Ensure customer satisfaction through effective communication and training.
* Create and maintain training materials and solution design manuals.
* Stay updated with developments in Social Housing Management.
* Occasionally travel across the UK to visit clients and company sites.
Qualifications
* Deep expertise in Repairs processes using Housing Management Software.
* Experience in implementing Housing Management Systems or Modules.
* Proven track record with Local Authorities, ALMOs, or Housing Associations.
* Ability to deliver high-quality consultancy and training.
* Experience in creating training materials and manuals.
* Willingness to manage multiple projects.
* Experience with NEC Housing system modules.
Additional Benefits
* Competitive benefits package including pension, private medical, holiday allowance, life assurance, and flexible benefits.
* Access to LinkedIn Learning for professional development.
Additional Information
* Right to work and travel in the UK required.
* Subject to vetting, references, health checks, and possibly a DBS check.
* We are an equal opportunities employer committed to inclusivity and accessibility.
About NEC Software Solutions
Part of NEC Corporation, supporting public services worldwide through innovative software solutions.
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