£85k -100k + Benefits | Milton Keynes (Hybrid) | Permanent | Full-Time
Your newpany
A leading business unit within a global organisation is seeking a strategic and hands-on Credit & Operations Director to lead its credit, collections and administrative functions. With a strong focus on performance,pliance and operational excellence, this is a high-impact role offering the opportunity to shape the credit strategy and drive business growth.
Your new role
As Credit & Operations Director, you will be responsible for developing and implementing the credit strategy across the business unit, ensuring robustpliance, and leading operational improvements. You’ll work cross-functionally with senior stakeholders to set targets, monitor performance, and take corrective action where needed. This role also includes leadership of the credit and operations team, fostering a culture of accountability, integrity, and continuous improvement.
Key responsibilities include:
1. Define and execute the credit strategy, aligning with business plans and market objectives.
2. Lead monthly performance reviews and present credit and operational oues to senior management
3. Ensurepliance with AML, PEP, and internalernance policies
4. Develop and implement KPI dashboards and reporting tools for decision-makers
5. Strengthen internal controls and promote risk-aware thinking across the organisation
6. Oversee credit and operational reporting, ensuring accuracy and timeliness
7. Lead, coach, and develop the credit & operations team, including succession planning.
8. Champion change initiatives and drive lean process improvements
What you'll need to succeed
9. Relevant higher education or equivalent experience
10. Extensive leadership experience in credit, collections and operations within financial services or
11. Proven track record of managing large teams and P&L responsibility
12. Strong understanding of contract law,pliance frameworks and operational systems
13. Fluent in English with excellentmunication and stakeholder engagement skills
14. Strategic thinker with a hands-on approach and results-driven mindset
What you'll get in return
15. Strategic leadership role with cross-functional influence
16. Opportunity to shape credit and operational performance in a dynamic business
17. Supportive environment focused on innovation,pliance, and continuous improvement