Pinnacle Group is looking to recruit a Soft Services Supervisor Hands On to join our B2B Soft FM Team at our client’s prestigious site based in Deeside CH5, to assist the site manager with our Soft Services Contract ( Catering / Cleaning & Security departments ). You will be responsible for supporting the onsite operations for all 3 disciplines including the Catering, Cleaning & Security departments to our client in an efficient, well-organised, and innovative manner, whilst maintaining accurate, and up-to-date records of business activity, ensuring tight financial controls and SLA’s are met. This also includes people management and the associated areas and will be the first point of contact concerning all client queries. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a value-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities will include: Produce weekly/monthly/quarterly as required and provide clear information upon request to the Site manager concerning site-specific information. Oversee and ensure robust, successful on-site inductions and training and associated training records are maintained, ensuring service levels and standards are always met. Audit soft services and report in line with contract requirements. Assist the Contract Manager in maintaining systems, procedures & standards to ensure the smooth running of the service (this could mean working weekends/evenings or nights) Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service. Covering shifts as and when required Key Requirements Valid UK Manual Driving license Experience in Facilities Management within Catering / Cleaning & Security departments Effective and decisive organisational skills and the ability to develop operational teams focused on service delivery. Understanding of H&S, Environment and QA procedures. Ability to understand and support in the management of budgets Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Flexible Working Arrangements Employee Assistance Programme Personal Development Plans