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Do you enjoy talking to customers and solving problems?
Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD
Fixed Term Contract
Full Time
Grade 2
Salary - £27,393.60 per annum along with the benefit of earning an additional performance-related bonus of up to 10% monthly (payable after your first 3 months)
Working Hours/Shift Patterns: 40 hours per week on a rotational shift basis between 8:00 AM to 8:00 PM, Monday to Friday. Weekend work is typically 1 in 4 weekends and includes: Saturday: 08:00 AM - 04:30 PM or 09:30 AM - 06:00 PM and Sunday: 09:00 AM - 05:30 PM or 09:30 AM - 06:00 PM. Shifts may include public holidays.
You’ll be required to work on-site for the initial training period and a minimum of 4 weeks post-training. Hybrid working is an option following this period.
At Currys, we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We’re looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little more support, and you’ll have the opportunity to provide excellent customer service when customers need us most.
You’ll support and guide customers and own issues through to resolution by investigating, managing, and resolving individual complaints for our regulated and non-regulated insurance, credit, and warranty services.
Role overview:
As part of this role, you’ll be responsible for:
* Investigating and owning the customer’s case from initial contact to resolution
* Engaging with customers, the wider team, and partners via telephone, email, or letter, providing regular updates when required
* Identifying the cause of issues and utilising available tools to enable timely resolution
* Providing feedback to the business and suggesting improvements to customer service
You will need:
* Confident communicator with excellent written skills
* Excellent problem-solving skills
* Strong attention to detail and accuracy
* Availability to work allocated shifts, including some evenings and weekends
* Experience managing complaints through to resolution is advantageous
We value our people and offer benefits such as:
* Performance-related bonus
* Product discounts on the latest tech
* Wellbeing initiatives
* Hybrid working options
Join our Contact Centre team and develop your career with ongoing training and support.
Help us make a positive impact on people and the planet through our recycling and repair initiatives.
We are committed to diversity and inclusion. If you need assistance with your application, please email [emailprotected], and we will support you.
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