Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer.
Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
In this role you will be reporting to an Operational Support Team Manager, you’ll deliver high quality support services for our Operations and Customer Transactions Directorates.
You will provide administrative support services that are customer centred and efficient. Positively supporting our wider teams collaboratively.
Location
This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within one of our offices in Croydon or Farringdon.
What You’ll Need
* Demonstrable experience delivering a customer‑focused service
* Proven ability to follow, apply and improve operational processes
* Strong administrative capability, including accurate data entry and document management
* Numerical accuracy and confidence in handling financial or transactional information
* Clear and effective written and verbal communication skills
* Experience working collaboratively across teams, demonstrating a one‑team approach
* Strong organisational and time‑management skills
* Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet the above criteria providing examples.
Closing date for applications: 24th May 2026 at 23:59pm
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