Front of House Receptionist (Sports Centre)
Location: Godalming
Salary: A GBP 12.82 per hour
Vacancy Type: Part time : weekday evenings from 17.45 : 21.15 each day (can be a job share)
Closing Date: midday on 12th December
The Role
To assist in the daily operation, of the Club, providing a friendly, efficient and customer:oriented reception service for all members and visitors to the Club, at all times ensuring the highest standard of customer care.
Key Responsibilities
* Deal with all customer enquiries and receive all incoming telephone calls in a friendly and efficient manner in accordance with the Companys Customer Care Policy, ensuring all relevant information is passed or forwarded to the customer;
* Refer all customer comments and feedback, positive and negative, to the Duty Manager or Club Manager, where relevant, in order for appropriate action to be taken;
* Maintain a thorough and up to date knowledge of the Club, its activities, membership structure, packages and current promotions at all times;
* Actively sell the benefits of regular exercise, health promotion and membership to prospective members and seek to retain existing members through promotion of activities and events at the Club;
* Utilise a computerised booking, membership and till system to conduct all transactions and take bookings as required for all facilities within the Club;
* Maintain a thorough and up to date knowledge of the Companys Emergency Operating Procedure (EOP) and carry out procedures as required;
* Co:operate with the Company in all issues of health and safety under the provisions within the Health and Safety at Work Act 1974, the Company Health and Safety Policy; and any other subsequent and/or relevant legislation;
* To assist in the day:to:day operation of the Club ensuring it is maintained in a tidy and hygienic fashion in line with health and safety legislation, codes and practice and operational procedures;
* To operate on a shift basis as a member of the Front of House Receptionist team, incorporating evenings and weekends as required to effectively cover all Club opening hours;
* Assist in the day:to:day administration of the Club including typing and clerical functions and maintain all manual records as required by the Company;
* To attend regular programmed staff meetings as required by the Company;
* To attend programmes staff training sessions as required by the Company;
* To develop and maintain a thorough knowledge of other areas of the operation and assist in these areas, if appropriately qualified, as required by the Club Manager from time to time;
* Any other duties as may be reasonably required by the Club Manager.
Skills and Qualifications
* Outstanding telephone manner
* Team player with a can do attitude : enjoys working with people
* Highly organised with well:developed common sense
* Positive and effective interpersonal skills such as tact, diplomacy and empathy
* Excellent administrative skills
* Ability to work accurately, with attention to detail
* Flexible and adaptable to changing and occasionally conflicting priorities, capable of working under pressure
* Strong communicator : verbally and in writing
* Thrives on attention to detail and a completer:finisher
* Self:confident and assured
Benefits
* Automatic enrolment into the Clubs Pension Scheme
* Death in Service benefit Membership of the Club
* 9:hole Golf club membership at a reduced subscription
* Cycle to Work Scheme
If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.
charterhouse.uk/about:us/employment:opportunities