Summary The Administrative & Operations Assistant will support bookings, client communications, and daily operations at Lunar. Working with corporate clients and international partners, you will help deliver a professional, efficient service while gaining hands-on business experience. Wage £20,000 a year Check minimum wage rates (opens in new tab) Starting salary of £20,000 per annum, with the opportunity for a salary review based on performance and development. Salary and responsibilities will be reviewed after 6 months. Training course Business administrator (level 3) Hours 30 hours per week, worked on a shift pattern basis. This includes early or later start and finish times, as well as occasional weekend working. Flexibility is required to support business needs and international clients. 30 hours a week Start date Monday 11 May 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Lunar provides ground transportation services across the UK and worldwide, supporting corporate and high-end clients with individual travel and event requirements. In this role, you will work closely with the team to coordinate bookings, manage client communications, and support daily operations. You will liaise with international partners, corporate clients, and executive support teams (including Personal Assistants and Executive Assistants) to ensure a consistently high standard of service. This is a key position within the business, contributing to the delivery of a seamless and professional experience for clients, while gaining exposure to international operations and coordination. Key Responsibilities: Administrative Support Managing emails and responding to client enquiries in a professional and timely manner Handling incoming calls and maintaining client relationships Maintaining accurate company records and documentation Providing general administrative support across the business Booking & Operations Managing and updating live bookings using internal systems Monitoring schedules and supporting daily operational activities Liaising with international partners and suppliers to coordinate ground transportation services Communicating with Personal Assistants and Executive Assistants to arrange and manage travel for their principals Coordinating bookings across different time zones and international locations Ensuring accuracy of booking details, including timings, locations, and client requirements General Responsibilities: Maintaining strict confidentiality and discretion when handling client information and travel arrangements Maintaining a high level of professionalism in all client and partner communications Maintaining a high level of accuracy and attention to detail in all work Identifying opportunities to improve administrative and operational processes Carrying out additional duties as required to support the efficient running of the business Requirements Strong organisational skills and attention to detail Ability to manage multiple tasks and prioritise workload Reliable, punctual, and proactive Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint) and general digital tools Why Join Lunar Transportation Ltd: Lunar is a growing business operating in a fast-paced, international environment, supporting corporate and high-end clients across the UK and worldwide. This role offers hands-on experience in operations, client coordination, and business administration, with real responsibility from an early stage. You will work closely with the decision makers and gain valuable exposure to how a growing company operates. No prior experience is required, training will be provided. Where you'll work Office B 02 102 Rookery Court 80 Ruckholt Road London E10 5FA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider THE APPRENTICESHIP COLLEGE LTD Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This role is supported by Level 3 Business Administration Apprenticeship which will be delivered by The Apprenticeship College. This will be done via live virtual session twice monthly in additional to ongoing skills coach support. More training information There is potential for a permanent role and progression within the business upon successful completion of the apprenticeship. Requirements Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Initiative Other requirements DBS Check required NDA agreement will be required to sign About this employer Lunar Transportation provides ground transportation services across the UK and worldwide, supporting corporate and high-end clients with individual travel and event requirements. https://mylunar.co.uk/ (opens in new tab) Company benefits Private Medical Insurance (following successful completion of probation) Health Care Cash Plan (following successful completion of probation) After this apprenticeship There will be an opportunity for the individual to remain in the organisation upon successful completion of the apprenticeship training. Ask a question The contact for this apprenticeship is: THE APPRENTICESHIP COLLEGE LTD Rochelle Wallace rochelle.wallace@theapprenticeshipcollege.co.uk The reference code for this apprenticeship is VAC2000022927.