Overview
To carry out reception duties when required and provide a courteous and efficient reception service to all patients, enquirers and visitors. To book appointments for patients in accordance with practice policies. To record all appropriate data on the practice computer, particularly appointments and read-coded patient history. To give patients test results, in accordance with practice procedures.
Responsibilities
* To file appropriate information in patient notes and to tidy notes as necessary - to practice specification.
* To process repeat prescriptions in accordance with practice procedures.
* To scan documents to patient records and use document management system to pass to appropriate recipients.
* To book private medicals and other private administration as the partners require.
* To maintain any required practice records using spreadsheets or data bases (training given).
* To create letters, forms and documents, primarily for patients, using Word, practice intranet or other practice resources.
* To use internal and external email for correspondence as required.
* To carry out photocopying, shredding etc. as necessary.
* To raise charges for chargeable services, receive cash and issue receipts as necessary.
* To chase hospital appointments, missing documents etc. as required by clinical staff.
* To sort incoming mail on allocated days, to make tea and coffee for doctors and staff at agreed times.
* To help maintain a tidy, clean and well kept appearance to the waiting room and reception areas and clinical rooms as specified in room schedules.
* To attend and contribute to staff meetings and development meetings constructively.
* To attend personal development reviews at least annually and such training courses as may be agreed appropriate.
* Other general administration and record-keeping as required and relevant to the position.
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