Job summary
We are currently looking to recruit an enthusiastic and motivated full-time administrator based in Fulbourn Hospital, Fulbourn, Cambs (must work in the office).
This particular role is within the crisis mental health team and will be supporting the nurses and Psychiatrists to provide admin support in the older people's mental health wards. We aim to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.
For further information relating to this role please contact Sharon Webb on 0330 8080765.
Main duties of the job
The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health team. Such support will include liaison with external referrers, Trust staff and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Record information in the chosen software timely and accurately.
3. Deal with difficult callers in a calm and professional manner.
4. Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis.
5. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
6. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
7. Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
8. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
9. Undertake training of new staff as directed by Line Manager and/or other managers.
10. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations
Person Specification
Education / Qualification
Essential
11. oEducated to GCE/GCSE standard
12. oRSA stage II/NVQ Level 2 in Administration or equivalent
13. oGood command of written English
Experience
Essential
14. oExperience of working in a busy and demanding office/customer facing environment
15. Experience of planning and organising own workload and of staff within own span of control
16. oMinute taking for regular team meetings, weekly and monthly
Desirable
17. oPrevious experience of working in an NHS office environment.
18. oExperience of supervising staff.
Skills & Abilities
Essential
19. oExcellent customer care skills.
20. oExcellent standard of typing/audio skills using word processor (50wpm).
21. oGood IT skills (MS Office)
22. oExcellent telephone manner.
23. oAbility to work as part of a team.
24. oFriendly and approachable.
Desirable
25. oKnowledge of medical terminology
26. oKnowledge of Data Protection Act
27. oSystmone/RIO/Mosaic/Swift/BigHand
Knowledge & Understanding
Essential
28. oUnderstanding of confidentiality and the importance of maintaining confidentiality for patients.
Physical requirements
Essential
29. oAbility to spend prolonged periods using a computer
Other
Essential
30. oRecognise people's right to privacy and dignity, treating every person with respect
31. oWillingness to be flexible in approach and attitude