Job Description
DIGITAL ACCOUNT MANAGER
* £30,000–£40,000 + Commission
* Hybrid Working – 2 days onsite
* Based in Chester
* Minimum 2 years' experience within Client Services or Account Management
KEY HIGHLIGHTS
* Hybrid working model with a minimum of two days per week in the Chester office
* Opportunity to work with ambitious eCommerce brands and major retailers
* Excellent benefits package including enhanced holiday allowance, mental health support and financial coaching
ABOUT THE CLIENT
Due to continued growth, we're seeking an experienced Account Manager to join a well-established digital marketing agency working with a diverse portfolio of eCommerce brands and retailers.
This is an exciting opportunity to become a trusted advisor to clients, helping them achieve their digital marketing objectives while identifying opportunities to expand their marketing activity across multiple channels.
THE BENEFITS
* Hybrid working – minimum two days per week in the Chester office
* 25 days holiday plus bank holidays, increasing to 30 days with tenure
* Up to 5% commission for client retention and account growth
* Enhanced maternity and paternity packages
* Cycle to work scheme
* Mental health support including access to counselling and psychotherapy providers
* Financial coaching support through specialist third-party platforms
* Company pension scheme
* Flexitime
* Casual dress
* Regular company events
* Health and wellbeing programme
THE ACCOUNT MANAGER ROLE
As an Account Manager, you'll play a key role in maintaining and growing client relationships while ensuring campaigns remain aligned with strategic objectives.
Working closely with the Head of Client Services and wider digital marketing teams, you'll act as the bridge between clients and delivery specialists, ensuring campaigns are delivered successfully and opportunities for growth are identified.
You will:
* Build and maintain strong, trusted client relationships
* Lead client calls, meetings and reporting sessions
* Analyse campaign performance and provide strategic recommendations
* Identify risks and proactively implement solutions
* Drive account growth through upselling and cross-selling services
* Collaborate with internal teams, partner agencies and stakeholders
* Stay up to date with SEO, Digital PR and wider digital marketing trends
* Represent campaign delivery teams during client meetings
ACCOUNT MANAGER ESSENTIAL SKILLS
* Minimum 2 years' experience within Client Services or Account Management
* Strong client relationship management skills
* Understanding of SEO and Digital PR principles
* Broad digital marketing knowledge across multiple channels
* Excellent communication and stakeholder management skills
* Experience coordinating campaigns and managing multiple priorities
* Strong analytical and reporting capabilities
* Highly organised and proactive approach
DESIRABLE EXPERIENCE
* Experience working with eCommerce brands
* Knowledge of PPC and Paid Social channels
* Experience within Home Durable Goods, Furniture or Travel sectors
* Agency-side experience
TO BE CONSIDERED
Please either apply through this advert or email me directly via alexandra.williams@searchability.com.
For further information please call me on 01244 739 369 / 07719 051 883.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS
Account Management, Client Services, SEO, Digital PR, Digital Marketing, PPC, Paid Social, Stakeholder Management, Campaign Management, eCommerce, Client Retention, Business Development, Reporting, Strategy