Overview
Position: Operations Manager
Location: Blackwood • Salary: 40k • Office based
Are you an experienced FM Operations Manager looking for your next challenge?
Responsibilities
* Oversee the day-to-day running of work orders and manage operational delivery across several client sites.
* Take full ownership of incoming work orders, ensuring they're delivered on time, within SLA, and to the right quality standards.
* Track performance against KPIs, analyse data, and drive improvements where needed.
* Coordinate with planners, technical teams, suppliers, and subcontractors to ensure every job runs smoothly from start to finish.
* Lead, support, and motivate your team to achieve productivity targets and provide excellent customer service.
* Act as the key contact for clients, building strong relationships and ensuring their requirements are consistently met.
Qualifications
* Commercially aware, organised, and confident in managing people and processes.
* Previous experience in a facilities management or service delivery environment.
* Strong leadership skills with the ability to motivate and get the best out of a team.
* Excellent organisational and problem-solving abilities, able to juggle multiple priorities.
* A commercial mindset with experience of working to budgets and analysing performance.
* Strong communication skills and the ability to build effective relationships.
Benefits
* Competitive salary
* Hybrid/flexible working
* Generous holiday allowance
* Benefits package including pension
* Private healthcare
* Profit share scheme
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