Assistant Reception Manager Needed for a Luxury Hotel Company- East Sussex Areas - Up To £30,000 + Live In + Benefits
IMMEDIATE START
An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis.
The Duties:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Directs, plans and works with other managers
Be able to analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of.
Working closely with the housekeeping & other departments
Have a good understanding about Opera PMS systems
Also work as a Duty Manager in the absence of the General Manager
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
The Ideal candidate will be:
Experience in a similar hotel reception Supervisor/Management role within a hotel environment
Must have a warm and engaging personality
Conduct regular audits
MUST have Opera experience
Involved in appraisals and reviews with all staff members
Must be able to drive
MUST also have experience in Duty Management duties within hotels
Able to communicate at all levels and give clear direction to the team
Flexible to work various shifts
Managing a small team
Good computer skills
Have a "can do" attitude
Conducts regular front desk meetings
Good telephone manners and is well groomed
Be able to give verbal and written communication at all times
Used to being on their feet
Being proactive and being able to think on their feet
Used to dealing with different types of clientele with customer service being the top priority
The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment.
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