Join to apply for the Field Service Engineer - South West UK (Newport) role at Natus Medical Incorporated
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Join to apply for the Field Service Engineer - South West UK (Newport) role at Natus Medical Incorporated
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Position Overview
Due to the retirement of an experienced engineer, we are seeking a dedicated candidate to join as a Field Service Engineer.
The role involves providing support for software and device installation, repair, and calibration of diagnostic medical systems across the South West region, with extensive travel required.
This is a 40-hour per week position, with flexible hours and occasional overnight stays.
About Natus
Natus Sensory is a leading manufacturer in medical technology, offering products for screening, detection, treatment, and monitoring of health issues, including diagnostic systems for newborns and neurological assessments.
Required Skills
* Good IT knowledge and familiarity with Microsoft Operating Systems
* Experience in field service is desirable but not essential
* Healthcare/Medical sector experience is desirable but not essential
* Ability to troubleshoot and repair technical equipment
* Familiarity with mobile tools and applications
* Full clean driver’s license
* Proficiency with Microsoft Office
* Ability to lift heavy loads as needed
Job Responsibilities
* Provide onsite support for Natus diagnostic and screening products
* Install, configure, and troubleshoot software platforms
* Manage installation, repair, maintenance, and calibration tasks
* Ensure timely resolution of customer issues
* Promote service contracts and support products
* Diagnose errors and produce service reports
* Follow quality management procedures
* Collaborate with technical teams and understand customer needs
* Build positive customer relationships
* Coordinate with UK sales team and support travel within UK & IE
Benefits
* Salary plus variable commission
* Company car and expenses
* Computer and phone
* Pension scheme
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