Role overview
As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You'll also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.
Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by providing tailored, effective service to maximize their visual potential and enhance their lifestyle.
We offer flexible working hours to fit your needs, whether around the school run or through a compressed workweek. We are open to discussing your ideal schedule.
Who are we?
Vision Express has over 550 stores across the UK and Ireland, offering a variety of locations from city centre flagship stores to smaller village outlets and coastal stores. We are part of the EssilorLuxottica group, the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, and Vogue Eyewear.
Who is the perfect candidate?
* Provide excellent, personalized customer service, addressing individual needs and concerns.
* Communicate effectively, translating technical terminology into understandable language for customers.
* Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
* Work collaboratively as part of a team across the store.
* Handle challenging situations calmly in a fast-paced retail environment.
* Show confidence, passion, drive, and enthusiasm.
* Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets.
* Maintain an organized and visually appealing store environment according to marketing guidelines.
Additional information
* Sales and performance-based bonuses and incentives.
* Pension scheme and life assurance (2x your salary).
* Annual free eyewear from day one, with eligibility.
* Opportunities to participate in the OneSight Foundation initiatives.
* Discounts for friends and family.
* Confidential Employee Assistance Program.
* 33 days of annual leave, increasing with service, with buy/sell options.
* Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans.
* Participation in company-wide community and knowledge-sharing activities.
* Flexible lifestyle benefits such as Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes.
* And much more!
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