Overview
Centrick — residential property experts with a clear mission: to make lives better, every day. Position: Senior Property Coordinator. Location: Manchester, United Kingdom.
Base pay range: £25,000 - £27,000.
Note: This range is provided by Centrick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What You’ll Be Doing
* Team management — train, coach and mentor Property Coordinators and Customer Experience Advisors to ensure consistent service delivery and onboarding
* Quality checking
* Complete regular 1-2-1 sessions with the team
* Handle escalations and provide expert support on complex or high-risk issues
* Cover absences and provide floating support across regions to maintain continuity
* Support communications on spotlight schemes and attend regional and spotlight meetings
* Support complaint and social media response reviews by actioning maintenance requests immediately
* Oversee call logging and maintenance performance, including urgent works (e.g. lift outages, mandatory occurrence reports, insurance claims)
* Work with ADs/OMs to identify training needs
* Support onboarding of new clients or schemes where needed
What You Need To Succeed
* Team leadership and coaching
* Conflict resolution and escalation handling
* Strong understanding of property operations and compliance
* Ability to manage across multiple regions or portfolios
Why Join Us?
* Time to Recharge: 25 days’ holiday plus bank holidays
* Future Security: Enhanced pension scheme based on role
* Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
* Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
* Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
* Mental Health Support: 24/7 mental health services
* Birthday Bonus: Extra day off on your birthday
* Giving Back: One volunteer day annually
* Reward Platform: Monthly perks
Diversity & Inclusion
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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