Contract & Working Hours
2-year fixed-term contract.
40 hours per week.
Requires travel across the network.
Travel to our York Training Centre is required (accommodation available).
Start date: 14 September 2026.
About the Role
We’re looking for people who are ready to kickstart a career as a Customer Engineering Apprentice in our gas network. This role supports customers when gas‑related issues arise, assessing situations and taking the right action. You will learn by doing the job onsite, backed up by structured learning at our Training Centre.
You will attend a range of callouts to assess what’s happening and take the right action. You will support customers when something’s not right in their home, helping to resolve gas‑related issues safely and effectively. As your skills grow, you will take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes.
A key part of the role is supporting vulnerable customers—someone who is elderly, unwell, living alone, or unsure of what to do when a gas cooker goes wrong. You’ll take the time to listen, explain what’s happening, and reassure customers to make them feel safe and supported before you leave. In some situations, you’ll adapt your approach to give extra care, working alongside emergency services and other NGN teams to ensure the right support is in place.
Once qualified, you’ll be able to handle a wide range of essential gas works and emergency callouts across the network when it matters most.
What We’re Looking For
You need to be able to show the skills needed to step into serious situations and take responsibility for doing the job properly. You don’t need a background in gas or engineering; we’ll give you the training. What matters most is your attitude. You will be someone who:
* Stays calm and focused under pressure
* Takes procedures seriously and understands why they matter
* Can make sound decisions based on what’s in front of them
* Is comfortable with hands‑on work and keen to learn
* Works well with others and communicates confidently
* Is dependable, on time, and takes pride in doing the job properly
You will need to work within set processes and regulations, which means discipline and attention to detail are essential.
Requirements
Before you apply, please confirm you meet the following:
* Keen to build a career in Gas Engineering
* Aged 18 or over by the start of the programme
* GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
* Have a full UK manual driving licence
* Live within 45 minutes of the advertised location
* Finished all other apprenticeships by the time you start
This is a hands‑on role, so you will need to be comfortable:
* Wearing PPE and working safely within set procedures
* Working outdoors in all weather conditions
* Carrying out practical work
* Following our clean‑shaven policies
Benefits
Benefits include:
* 25 days of annual leave, plus recognised bank holidays and two extra half‑days over the Christmas period
* Generous stakeholder pension scheme, doubling your contribution up to 10%
* Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
* Family‑friendly policies, including up to six weeks of paternity leave and six months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values—Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy—shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots & Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
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