Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) Configuration management tools Experience in developing Routing workflows using Composer Experience in designing, developing, and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Ability to architect routing design and development for the customer Experience in troubleshooting routing issues in production on call Excellent Communication and interpersonal skills Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Sep 13 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. 00054476392