Job description
Are you a confident, customer-focused professional looking for your next challenge in motor claims? We’re expanding our team and are looking for Intervention Capture Handlers who thrive in a fast-paced, customer-focused environment.
About the Role
As an Intervention Capture Handler, you’ll play a pivotal role in guiding non-fault claimants through their claim journey. From assessing vehicle damage to identifying mobility needs, you’ll ensure our customers receive the right outcome quickly and efficiently. This is a dynamic role requiring excellent communication, attention to detail, and the ability to balance customer service with commercial decision-making.
What You’ll Be Doing
1. Proactively triage intervention leads and identify claims suitable for our intervention scheme.
2. Contact non-fault claimants to understand their vehicle damage and mobility needs.
3. Determine the best route of settlement, balancing customer needs, costs, and vehicle downtime.
4. Handle alternative outcomes if issues arise, including cash settlements for damage and mobility.
5. Accurately validate vehicle and identity documents, and raise payments to claimants.
6. Manage multiple workflows and maintain accurate records across internal and external systems.
7. Build strong relationships with claimants, suppliers, and internal stakeholders.
8. Work to departmental SLAs and KPIs while supporting team goals in a collaborative environment.
9. Uphold company values and deliver high-quality service consistently.
What We’re Looking For
10. Experience in Motor Claims or TP Intervention is desirable, but full training will be provided.
11. Confident communicator with strong telephony and customer service skills.
12. Excellent negotiator with the ability to balance customer service and cost control.
13. Highly organised and able to prioritise workload effectively.
14. Commercially aware, adaptable, and eager to learn and grow.
15. Strong team player with a proactive, “can-do” attitude.
16. Demonstrates integrity, diligence, and a strong customer-first mindset.
Why Join Us?
This is an exciting opportunity to join a growing team where your skills and initiative make a real impact. You’ll work in a fast-paced environment, develop your career in motor claims, and enjoy the satisfaction of helping customers through a challenging time.
Apply Today to become a key part of our Intervention team in Manchester or Chelmsford!
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