Want to join one of Europe's largest organisations on their journey of providing best in class IT Services? Working in a relatively greenfield environment, your role as Service Delivery Manager will be to ensure the highest levels of proactive IT Services are delivered, driving forward a customer focused environment!
Location: Manchester (Hybrid/Mainly Remote)
Salary: up to £65k + bonus + benefits package
Ideally looking for people who can start immediately or
You'll need proven experience as a Service Delivery Manager in a fast paced, complex environment with a natural ability to establish and nurture relationships with internal stakeholders and external partners.
Key Responsibilities:
You'll be involved in a variety of tasks that requires management of Service Delivery and Transition, and the ongoing maintenance of the support relationships with Customers and Partners.
To manage the service relationships between key customers and the IT service desk in the supply of managed services and support, ensuring that the contracted services meet or exceed agreed levels to the satisfaction of the customers.
Build relations with keys clients to become their point of contact, technical advisory and to proactively position potential solutions.
Drive customer and third-party service review meetings covering performance, service improvements, quality and processes.
Ideally you'll have:
Strong & proven service delivery manager experience with a strong understanding of ITIL/ITSM processes.
Experience of implementing new IT standards, creating knowledge artefacts and writing documentation
Confident communication skills with the ability to manage a wide range of stakeholders
Experience dealing with operational complaints, escalations and SLA failures
Ability to create service delivery reports, ideally using PowerBi
Unfortunately we are unable to consider candidates who now/will require sponsorship to work in the UK.
Interesting in hearing more? Please apply directly for more detail.
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