Job description:
E. Tupling is a leading independent and family-run distributor serving plumbers' merchants and builders' merchants across the UK. Our business is at an exciting stage of sustained growth, and we are now looking for a 'Customer Service Coordinator' to join our talented team.
This is a fantastic opportunity for a proactive and customer-focused sales professional. We are looking for a self-starter with a can-do attitude who thrives on building and maintaining customer relationships.
Ideally, you will have previous experience talking directly to customers to build relationships and grow sales. In this fast-paced role, you will be the first point of contact for our customers, providing exceptional service, resolving enquiries, and ensuring a positive relationship is kept.
The successful candidate will be:
· A strong communicator with a professional and friendly telephone manner.
· The ability to answer 25+ phone calls per day in a timely and efficient manner.
· Process driven with attention to detail of paramount importance. This relates to a multitude of administrative tasks including order processing, quotations etc.
· IT proficient - Outlook, Excel, Word etc.
· An excellent organiser - multitask and work to deadlines. Manage your own inbox and the shared inbox by processing customer orders, returns & quotation requests
· Customer-focused with an ability to work independently but also enjoy working as part of a team.
· Experience of using a CRM system
· Self-motivated and committed with a desire to learn and develop.
Salary is £28,571.40 with shifts of 8:00 until 17:00
Salary is £31,746.00 with shifts of 7:00 until 17:00
We offer both contracts following a successful job offer, dependent on our candidates preference and business suitability.
Job Types: Full-time, Permanent
Pay: £28,571.40-£31,746.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Experience:
* Building / Plumbing Products: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CSCOCT