Housing Officer x6 (Wiltshire, Dorset and Somerset)
Location: South West
Salary : A GBP 36,000 per annum
Vacancy Type: Full Time
It matters. So were bringing it closer to home.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. Weve listened.
Thats why were creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, handsAEUR'on role where no two days are the same. Youll be a visible and trusted presence in your communities : supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for six Housing Officers to cover the following patches in the South West : Wiltshire, Dorset and Somerset:
x1 : Cotswold; West Oxfordshire; Wiltshire
x1 : Wiltshire
x2 : Somerset
x2 : Dorset (Bournemouth, Christchurch and Poole, New Forest)
What youll be doing
Youll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customerAEUR'focused. Your responsibilities will include:
* Managing the full tenancy lifecycle, from signAEUR'up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing lowAEUR'level antiAEUR'social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and nonAEUR'access cases
* Completing personAEUR'centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, youll champion Stonewaters Customer Promise : delivering services that are respectful, personalised, and traumaAEUR'informed.
What were looking for
* Youll bring experience of housing management or a similar customerAEUR'facing role, along with the confidence to manage complex and sensitive situations professionally. Youll also have:
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customerAEUR'focused mindset, with a commitment to equality, inclusion and traumaAEUR'informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound dayAEUR'toAEUR'day decisions
Youll also be comfortable working flexibly, including participating in an outAEUR'ofAEUR'hours rota where required.
Why join us?
At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us.
This role is at the heart of how we build trust with our customers. If youre someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, wed love to hear from you.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious h