Our Support Technicians look after service in the Field – this means working on‑site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same!
About this role
* Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
* Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field‑based role.
* Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do
* Work on‑site across different customer locations.
* Install, configure, and optimise BT products, apps, and services.
* Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.
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