Equipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution.
They have a passion for providing outstanding customer service and plans to significantly grow our business. In this important role within the Company, you will provide high level administration support and co ordination to the Customer Experience team.
to provide a seamless service to our customers in all areas of the Company’s business activity.
Work closely with members of the Customer Experience and Sales teams to ensure an efficient and professional service.
• Support and assist colleagues through sharing of knowledge
• Work flexibly, helping with reasonable ad hoc duties as required
Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible
Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
• Support colleagues in the Customer Experience and Sales teams to ensure that customer
Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times.
• Respond to all phone calls and e-mails effectively and professionally.
• Conduct quality checks in line with departmental procedures
• Carry out the administration duties associated with machine off-hires
• Effectively co-ordinate machine breakdown support
• Report any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvement
• Proactively seek new ways of ensuring the highest levels of customer service
Excellent time management, administration and organisational skills
• Good written and verbal communication skills with a friendly telephone manner
• A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand.