Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
This role reports to the Director, Payment Operations and Fraud
As a Product Performance Analyst supporting our Fraud and Payments teams, you will help build our internal data tables for new and existing Payment Service Provider (PSP) integrations, provide insights into payments and fraud performance, and leverage data to guide our payment and fraud strategy.
* Drive requirements for data events enabling accurate analysis of Fraud, Abuse, and Payment Operation events
* Produce insights into payments and fraud topics leverage internal data warehouse datasets, third party data and external datasets
* Provide visualizations of data insights using common tools such as Tableau / Looker
* Collaborate with cross-functional teams, including Product Managers, Operations Analysts, and Engineering to define key performance indicators (KPIs) and develop reporting dashboards and visualizations that enable data-driven decision-making at all levels of the organization.
* Act as a strategic advisor to senior management in areas of fraud, abuse and payments operations by interpreting and presenting data findings in a clear and actionable manner, providing insights that inform key business decisions.
* Support the development of advanced analytics models and algorithms, leveraging statistical techniques and data visualization tools to make decisions based on data in the areas of payments and fraud.
* Collaborate with analysts on the team and across departments to drive data-driven decision-making by effectively influencing stakeholders and fostering alignment, even without direct management responsibilities
Qualifications
* Bachelor's or master’s degree in computer science, Data Science, Statistics, or equivalent experience
* Proven experience in data engineering, data analysis, or a related role, with a focus on building scalable data infrastructure and delivering impactful data-driven solutions.
* Strong proficiency in SQL, alongside programming languages such as Python/R for complex querying, advanced analysis, and optimizing payments and fraud performance
* Solid understanding of data warehousing concepts, ETL processes, and data modeling techniques.
* Proficiency in working with relational databases (e.g., MySQL, BigQuery, PostgreSQL) and familiarity with cloud-based data platforms
* Knowledge of statistical analysis, machine learning algorithms, data visualization tools such as Tableau
* Excellent leadership and team management skills, with the ability to inspire and motivate team members to achieve shared goals.
* Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
* Demonstrated ability to work in a fast-paced environment, manage competing priorities, and deliver results within tight deadlines.
* Strong attention to detail, ensuring accuracy and data integrity in all deliverables.
Desired Qualifications:
* International business experience in Europe, United States, or Africa
* Track record of thinking outside the box to identify patterns across different information sources.
* Media, entertainment and/or subscription services experience.
* Understanding of Chargeback & Payment lifecycles
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.