We’re hiring: Customer Services & Internal Sales Manager
Ilton, Somerset | Full-time | Permanent
Coram Group UK is looking for an experienced, commercially minded Customer Services & Internal Sales Manager to lead, develop and evolve our customer services function.
This is a senior role for a proven people leader who can deliver excellent customer service performance while building a proactive outbound/internal sales capability to support our trade customers and external field sales teams.
Why this role matters
* You’ll lead a well-established customer services team through its next phase of development
* You’ll maintain and improve key service KPIs while adding greater commercial impact
* You’ll design and embed outbound calling and internal sales activity where it doesn’t currently exist
* You’ll work closely with Sales, Marketing, Operations and Supply Chain to improve customer experience and drive growth
What we’re looking for
* A proven leader of a high-performing customer service or contact centre team
* Strong experience coaching, developing and motivating teams
* A track record of delivering KPIs while driving change
* Commercial awareness and confidence supporting sales activity
* Experience in B2B, trade, manufacturing or construction-related sectors is highly desirable
Why join Coram Group UK?
* A respected, established UK business
* A role with real influence and visibility
* The opportunity to shape and modernise a critical customer-facing function
* A collaborative senior leadership team and clear direction for growth
👉 Interested?
Apply with your CV and a short covering note outlining why this role is right for you.