Customer Claims Agent - Entry Level and Experienced
Location: Uxbridge (Hybrid: 3 days office / 2 days home)
Hours: Monday to Friday, 8:00 AM 4:30 PM (37.5 hours/week)
Salary: £24,500£25,000
Join a Company That Puts People First
With over 30 years of success in the motor credit hire industry and multiple awards under our belt, were known for delivering excellent service and having a great time doing it. As we continue to grow, were looking for a Customer Claims Agent to join our friendly, high-performing team and help us support customers through their vehicle replacement and claims journey.
What Youll Be Doing
As a Customer Claims Agent, youll play a key role in supporting clients through their motor credit hire journey. Youll manage a personal caseload from start to finish, providing excellent service through a mix of phone, email and system-based communication. This is a varied role that combines customer interaction, case coordination, and collaboration with external stakeholders.
Your responsibilities will include:
1. Managing a portfolio of ongoing cases Youll use our internal systems to track case progress, maintain detailed records and ensure timely updates at each stage.
2. Co...