Company Overview
Physiofit has over 30 years of experience in the healthcare industry, specializing in physiotherapy services. Our mission is to provide exceptional care through innovative treatments and a commitment to nurturing our patients' recovery journeys.
Summary
Role Overview
We are seeking a highly organised and proactive Practice Manager to oversee the daily operations of our busy physiotherapy clinics. This pivotal role will ensure the smooth running of services across multiple sites, with responsibility for staff management, HR processes, compliance, and patient administration.
As the first point of contact for staff management and operational issues, you will lead the reception and admin team, ensure regulatory compliance, and support the clinical team by maintaining efficient systems and a patient-focused service.
Responsibilities:
Staff Management
Manage the reception team, allocating tasks and monitoring performance.
Manage staff recruitment, induction and training
Approve holiday requests, recalculate leave entitlements for changes in hours, and
coordinate staff rotas.
Support staff wellbeing and foster a positive, professional working culture.
Operations & Administration
Oversee reception functions across all clinics.
Manage clinic facilities: utilities, keys, cleaners, contractors, gardeners, and repair
services.
Coordinate stock control, uniform ordering, and equipment servicing/testing.
Organise insurance renewals and ensure adequate cover for all clinical activities.
Systems Management (Nookal & HRX)
Maintain Nookal practice management system (staff diaries, templates, reminders,
online bookings).
Ensure accurate patient records, data integrity, and support system developments.
Manage integrations (PayPal, Square, Healthcode) and troubleshoot issues.
Ensure our HR system is updated as required.
Finance & Reporting
Process invoices, BACS payments, staff expenses, and liaise with accountants.
Monitor bank statement reconciliations, aged debt (private and third-party), and NHS
invoicing.
Prepare monthly financial data for accountants and ensure year-end adjustments are
accurate.
Coordinate room hire invoicing and reporting.
Compliance & Governance
Oversee practice compliance with Health & Safety, Council regulations, GDPR,
safeguarding, and employment law. (our HR function is supported by an external
company)
Maintain up-to-date risk assessments (site-specific and activity-related).
Ensure mandatory training and policies are reviewed annually and staff remain
compliant.
Prepare reports and documentation for audits and inspections.
Meetings & Communication
Organise monthly management meetings including agenda, minutes, and follow-up
actions.
Support effective communication across sites to ensure consistency of service.
Projects & Service Development
Identify opportunities for efficiency and patient experience improvements (e.g.,
payment automation, digital check-in systems).
Lead and implement projects to support clinic growth and service excellence.
Coordinate staff training and external courses (manual handling, first aid,
safeguarding).
Person Spec:
Essential Criteria
Qualifications & Experience
Proven experience in a management role (healthcare, clinical, or multi-site
environment desirable).
Experience supervising staff, conducting appraisals/1:1s, and managing rotas.
Strong administrative and organisational background.
Experience with financial processes such as payroll, invoicing, reconciliations, and
liaising with accountants.
Knowledge of health & safety, GDPR, and safeguarding compliance requirements.
Skills & Abilities
Excellent leadership and people management skills.
Strong organisational skills with the ability to prioritise, multitask, and meet deadlines.
Confident IT user with experience in practice management systems and HR systems.
Good numeracy and attention to detail for financial reporting and data submissions.
Excellent written and verbal communication skills.
Ability to problem-solve, make decisions, and adapt to changing priorities.
Able to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently and flexibly across multiple sites.
Personal Qualities
Proactive, motivated, and solution focused.
Flexible and willing to work across multiple sites as needed.
Professional, approachable, and able to build strong working relationships.
Calm under pressure and resilient in a busy, multi-tasking environment.
Commitment to continuous improvement and service excellence.
Desirable Criteria
Previous experience in a healthcare, physiotherapy, or rehabilitation setting.
Knowledge of HR legislation and employment law.
Experience coordinating compliance audits or inspections.
Familiarity with NHS processes and data reporting requirements.
Project management or process improvement experience.
If you're ready to make a significant impact on patient care while leading a passionate team, we invite you to apply today and join us on this rewarding journey
Job Type: Full-time
Pay: £30,000.00-£38,000.00 per year
Benefits:
* Company events
* Company pension
* Employee mentoring programme
* Flexitime
* Free flu jabs
* Health & wellbeing programme
* On-site parking
* Private medical insurance
* Work from home
Work Location: Hybrid remote in Cheadle SK8 4NQ