Location: Cambridge (Hybrid) Salary: £48,000 + on-call pay Type: Permanent, Full-time
We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.
This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.
The Role
As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.
Key responsibilities include:
* Providing application support via ticketing systems, email, and phone
* Troubleshooting and resolving application and integration issues
* Managing incidents and service requests within defined SLAs
* Investigating complex technical issues with a structured, analytical approach
* Documenting issues, resolutions, and support processes
* Participating in a rotating on-call schedule (evenings, weekends, and holidays)
Required Qualifications
1. Experience supporting Windows w...