Service Desk Coordinator - South East | Dynamic, Customer-Focused Role £32,000 Rural Maidstone Monday - Friday - Flexi hours + great benefits package Are you a natural communicator who thrives on providing exceptional customer service and keeping operations running smoothly? We're searching for a proactive Service Desk Coordinator to become the vital link between customers and a team of 8 skilled mobile engineers across the South East. In this fast-paced and varied role, you'll be the first point of contact for incoming service enquiries-ensuring queries are handled efficiently and professionally, engineers are scheduled effectively, and customers receive first-class support. If you're highly organised, detail-focused, and passionate about delivering solutions that minimise downtime, we want to hear from you. Key Responsibilities: Act as the first line of support for customer queries, providing clear, helpful advice and arranging engineer call-outs as needed. Schedule and coordinate the workloads of 8 mobile service engineers, balancing priorities to maximise efficiency and customer satisfaction. Manage service orders and scheduling within SAP, ensuring accuracy and timely follow-up. Liaise closely with customers, engineers, and internal departments to ensure smooth communication and issue resolution. Maintain accurate service records and support parts ordering when required. What You'll Bring: ...