At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long‑term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
We are seeking a dynamic and strategic Head of Trade to lead our trade operations across both our Pet Health Club (40% of the business) and Non‑Pet Health Club (60% of the business). This role will focus on providing insights across categories and identifying opportunities for growth and development. The ideal candidate will possess a unique blend of clinical knowledge and commercial acumen, enabling them to drive and orchestrate change cross‑functionally and develop comprehensive strategies that enhance our market position.
Key Accountabilities/Responsibilities
* Analyse end‑to‑end performance; trade habits and patterns to anticipate market trends and proactively address potential challenges.
* Drive end‑to‑end performance management and continuous improvement initiatives.
* Collaborate with cross‑functional teams to "stitch" together comprehensive plans that drive business growth and operational efficiency.
* Develop strategic plans for Non‑Pet Health Club clients which our marketing and operations divisions can plan for.
* Collaborate with existing functions that manage the Pet Health Club to ensure alignment and integration of strategies.
* Oversee the performance of various categories including Vaccinations, Wellness, Dental, Drugs, Diagnostics, Procedures, and "Other".
* Utilise data and analytics to inform decision‑making and develop actionable insights.
* Foster a culture of proactive planning and execution, reducing reactive responses to market changes.
Role Key Performance Indicators
* Revenue Growth: Deliver budget revenue growth across PHC & Non PHC.
* Market Share: Track the market share of the Non‑Pet Health Club and its growth over time.
* Category Performance: Evaluate the performance of each category (Vaccinations, Wellness, Dental, Drugs, Diagnostics, Procedures, and "Other") in terms of sales, customer satisfaction, and profitability.
* Customer Retention Rate: Monitor the retention rate of customers within the Non‑Pet Health Club.
* New Product Launch Success: Assess the success rate of new product launches in the Non‑Pet Health Club, including adoption rates and sales performance.
* Operational Efficiency: Measure improvements in operational efficiency, such as reduced lead times and cost savings.
* Cross‑Functional Collaboration: Evaluate the effectiveness of cross‑functional collaboration in achieving strategic goals and driving business growth.
* Proactive Planning: Track the number of proactive initiatives implemented to address market trends and potential challenges before they arise.
* Data‑Driven Decision Making: Measure the extent to which data and analytics are used to inform strategic decisions and develop actionable insights.
* Employee Engagement: Monitor the engagement and satisfaction levels of the teams involved in the Non‑Pet Health Club.
Experience/Qualifications
* Bachelor’s degree in business, Veterinary Science, or a related field; advanced degree preferred.
* Proven experience in a strategic leadership or commercial role within a fast‑moving B2C organisation – ideally with healthcare or veterinary industry experience.
* Strong clinical knowledge combined with commercial acumen.
* Excellent analytical skills with the ability to interpret complex data and develop actionable insights.
* Demonstrated ability to lead cross‑functional teams and drive organizational change.
* Exceptional communication and interpersonal skills.
* Ability to work in a fast‑paced, dynamic environment.
What We Offer
* Work‑life balance
* 26 days annual leave
* Cycle to Work scheme
* Initiatives focused on employee wellbeing
* Pension
* Discretionary Bonus
* Discounted staff pet care
* Dog Friendly office
* Free Parking available at Head Office
Following receipt of your application, you will be contacted by one of our experienced recruitment team.
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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