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Customer Service Representative, Musselburgh
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Client:
William Hill
Location:
Musselburgh, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5350063a069f
Job Views:
16
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, getting to know them, and engaging with the communities we serve. If you’re a people person, you’ll love working here. We provide support, training, and encouragement to help you build a rewarding career, with incentives to keep you motivated. By investing in you, we raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
What’s in it for you?
* Full and part-time hours available
* Annual pay review and performance bonus
* 28 days holiday annually (pro-rata)
* Paid birthday day off
* Subsidised travel (London roles)
* Pension plan with 4% matching
* Sharesave Scheme
* Discounts on high street shops, cinemas, holidays
* Career development opportunities
* Cycle to Work scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
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