Job Title: Training Services Coordinator Location: Bracknell Salary: Competitive Job Type: Permanent, Full time (37 hours per week) About The Company: The Company is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, the company delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. Committed to shaping the future of the built environment, the company collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings. Headquartered in Bracknell, UK, with offices in China and the USA, the company supports a global network of organisations and corporations in the built environment. About The Role: The company's industry leading training programmes which are designed to keep teams at the forefront of building services engineering. From mechanical and electrical systems to airtightness testing, building regulations, and net zero strategies, company courses combine expert instruction with practical application. Your role will be to ensure all aspects of Training are delivered smoothly and efficiently achieving satisfaction is delivered through operational excellence of all. Exciting work you will be doing: Training & Events: Contribute to the company's goal of developing and delivering high quality training and event experiences Assist in the promotion of training, including developing promotional content for the comapny website and newsletters Research potential new training offerings, including helping to identify new training courses and trainers. First point of contact for all incoming training enquiries, establishing their training needs and identifying potential solutions Proactively contact customers to identify training needs and contacts Under supervision of Manager, produce training proposals based upon customer specific need and requirements Take ownership of the scheduling and arranging of the annual calendar of open training Coordinate logistics for delivery of training, including catering and appropriate instrumentation and equipment where required Liaise with lecturers, speakers and external venues as needed Co-ordinate the virtual delivery of online training courses and events Archive training materials and course data Oversee day to day course management, capturing relevant data and records Process customer orders, including bookings, production of invoicing, taking payment, confirmations, certification and course closure in line with quality procedures Assemble delegate training materials Review and action customer feedback, actioning opportunities for improvement Produce training statistics and reports from CRM as required. Regular maintenance and update of records on the CRM system Prepare, coordinate, and participate in key stakeholder meetings, relevant to the job role enabling the servicing of membership and information service offerings. Additional Services: Contribute to the successful administration and delivery of the wider company Intelligence and Insights division, including order fulfilment and handling customer enquiries. Support other colleagues during periods of high demand Maintain a good working relationship with all company departments Undertake activities in accordance with the company quality procedures and ISO 9001:2015 Assist with any other activities commensurate with the role across the compnay as required by business needs Draft content for the company website About you: Skills Required: Previous experience of training or event management (desirable) Good knowledge and experience in operation of digital meeting and conferencing platforms Knowledge of Microsoft Office packages - PowerPoint, Word, Excel & Outlook Experience of working on multiple inhouse software systems Good verbal and written skills with ability to draft text High performing customer service skills preferably in a B2B environment Confident communicator, when dealing with customers, staff and stakeholders Excellent telephone manner Ability to engage individuals at all levels Excellent organisational and administration skills Highly organised with strong attention to detail Good problem-solving skills Ability to work on own initiative as well as part of a team Eagerness to achieve targets Qualification(s) Required: Degree level education is desirable What the company can offer you: Workplace Pension Scheme Life Assurance - 4 times annual gross reference salary HelpatHand - Online GP Support Services and discount platform 26 Annual Holidays (pro-rata) and additional Bank Holidays Eye tests Electrical Vehicle Charging point in the car park Employee well-being: Employee Assistance Program (24/7 confidential service) Please click on the APPLY button to send your CV and Cover Letter for this role. Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be considered Candidates with the experience or relevant job titles of: Training Programme Administrator, Training Programme Organiser, Event Coordinator, Event Administrator, Programme Assistant, Programme Planner may also be considered for this role.