Job Title:
Level 2/3 IT Systems Support Engineer
Location:
4 days per week in Whitley, North Yorkshire & 1 day per week in Henley, Oxfordshire
Salary:
£45-55k plus bonus, share scheme, health insurance, pension and more
Role Overview
Troi Search are delighted to partner with a Wealth Management firm to hire a Level 2/3 IT Systems Support Engineer. This role is based primarily in Whitney (four days per week) with one day per week in Henley. This role involves supporting IT services across the organization, including remote sites. You will work as part of a small IT team of three, providing second and third-line support to ensure smooth operation of all systems, networks, and related infrastructure.
Key Responsibilities
* Deliver 2nd and 3rd line support, handling internal IT queries, incidents, and user requests via phone, remote access, and in-person.
* Act as a point of escalation for internal IT issues, resolving problems directly or coordinating with third-party suppliers when needed.
* Support, install, and configure computer hardware, software, systems, networks, printers, and scanners.
* Collaborate with senior IT colleagues to escalate recurring or complex issues.
* Assist in the development and implementation of IT plans to support business growth and improve system efficiency.
* Contribute to the management of third-party IT suppliers, ensuring consistent high-quality service delivery.
* Identify opportunities to enhance IT services and recommend improvements to the Head of IT.
* Provide on-site support in both Witney and Henley, with occasional travel to remote offices.
* Participate in small IT projects under guidance from senior team members.
* Perform occasional out-of-hours or weekend support when required.
Skills & Experience Required
* Proven experience in 2nd / 3rd line IT support.
* Strong knowledge of cloud environments, particularly Microsoft 365 and Azure.
* Excellent troubleshooting skills across hardware, software, and networks.
* Strong interpersonal and communication skills with the ability to support users at all levels.
* Ability to work independently and as part of a small, collaborative IT team.
* Flexibility to travel between offices and provide out-of-hours support when necessary.