We are seeking a strategic and collaborative Director to join our Business Banking Lending Product team. This role will play a pivotal part in shaping and delivering the infrastructure and capabilities that underpin our Lending products and services. The successful candidate will lead on driving commercial outcomes, improve customer experiences, and ensure robust governance across the end-to-end lending journey.
Key responsibilities include:
* Championing the end-to-end Business Banking Lending customer journeys and servicing, identifying opportunities to enhance customer outcomes and deliver commercial value.
* Leading cross-functional delivery of the Lending product workstack, ensuring alignment with strategic priorities and effective stakeholder engagement.
* Driving continuous improvement across lending systems, processes, and controls to support scalable and sustainable growth.
* Ensuring compliance with regulatory requirements and internal policies, fostering a strong risk and control culture.
* Collaborating with Product Directors and senior leaders to shape the future of Lending in Business Banking, aligning infrastructure and operational capabilities with customer and business needs.
Purpose of the role
To manage and develop existing and new products/services, owning related customer and colleague journeys, developing product strategy, driving change through Barclays teams, making key decisions in the product lifecycle, and owning outcomes for customers, colleagues, and the bank—achieved through service level agreements, regulatory compliance, risk management, and controls.
Accountabilities
* Developing customer-specific strategies and solutions.
* Being a Subject Matter Expert in the applicable Product/Proposition team, guiding stakeholders on product applications and customer journeys.
* Developing product propositions and service strategies, defining priorities, and leading their execution.
* Understanding financial drivers and developing commercial and business models.
* Evaluating technical feasibility, legal compliance, and risks associated with new products.
* Monitoring market trends and feedback to refine products before launch.
* Managing launch plans, technical deployments, marketing strategies, training, and communication for new products.
* Monitoring key metrics like adoption, usage, customer satisfaction, and revenue to assess performance.
Director Expectations
* Managing a business function, contributing to strategic initiatives, and influencing policies.
* Leading teams or projects, embedding a performance culture, and coaching less experienced staff.
* Providing expert advice to senior management and committees.
* Managing resourcing, budgeting, and policy creation.
* Ensuring compliance and regulatory adherence.
* Monitoring external environment and influencing regulators or advocacy groups.
* Demonstrating extensive knowledge of industry practices and market developments.
* Using advanced analytical skills to solve complex problems.
* Making strategic decisions and influencing stakeholders at senior levels.
* Acting as a principal contact and spokesperson for the function.
All Senior Leaders are expected to demonstrate leadership behaviors aligned with Barclays' values and to foster an environment where colleagues can thrive and deliver excellence.
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